Short.me

ShortX.me - Privacy Policy

Last Updated: June 2025

At ShortX.me, we are committed to protecting your privacy. This Privacy Policy explains how ShortX.me ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our URL shortening service (the "Service").

1. Information We Collect

We collect various types of information to provide and improve our Service:

Information You Provide Directly:

  • Account Information: When you register for an account, we collect your name, email address, and password. If you sign up via social login (e.g., Google, GitHub), we receive basic profile information from those services.
  • Payment Information: If you subscribe to a paid plan, our third-party payment processor collects your payment details. We do not store your full credit card information on our servers.
  • Communication: When you contact us for support or inquiries, we collect the content of your communications and any information you provide.

Information We Collect Automatically (Usage Data):

  • Shortened URL Data: When you create a short URL, we store the original long URL.
  • Click Data: When a shortened URL is clicked, we automatically collect information about that click, including:
    • IP Address: The IP address of the device clicking the link. We anonymize IP addresses for analytics purposes to comply with privacy regulations like GDPR.
    • Geographic Location: Derived from the IP address (country, city, region, ISP, coordinates, timezone). This data is collected using IP-API Pro.
    • Device Information: Type of device (mobile/desktop), operating system, browser type and version.
    • Referrer URL: The URL of the page that referred the click.
    • Timestamp: Date and time of the click.
  • Website Usage Data: Information about how you interact with our website and dashboard, such as pages visited, features used, and time spent on the Service.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information, remember your preferences, analyze trends, and administer the website. See our Cookie Policy for more details.

Information from Third Parties:

  • We may receive information from third-party services if you link them to your ShortX.me account (e.g., social login providers).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: To operate, maintain, and provide all features of the Service, including URL shortening, link management, and analytics.
  • To Improve and Personalize the Service: To understand how you use the Service, analyze trends, and develop new features and functionalities. This includes using aggregated and anonymized data for product development.
  • For Analytics and Reporting: To provide you with detailed analytics about your shortened links (e.g., click statistics, geographic distribution, device types).
  • For Security and Fraud Prevention: To protect the security and integrity of our Service, detect and prevent fraudulent activity, spam, and malware.
  • To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.
  • For Marketing and Promotional Purposes: To send you marketing communications about our products and services that may be of interest to you (you can opt-out at any time).
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • With Your Consent: We may share your information with your explicit consent.
  • With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • In Case of Business Transfer: If ShortX.me is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
  • To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, Acceptable Use Policy, or to protect the rights, property, or safety of ShortX.me, our users, or the public.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data (which cannot be used to identify you personally) with third parties for various purposes, including analytics, research, and marketing.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Paid Plans: Analytics data for paid plans is retained for 2 years.
  • Free Plan: Analytics data for the Free plan is retained for 6 months.
  • Account Data: Your account information is retained as long as your account is active. If you delete your account, we will delete your personal data, subject to legal and operational requirements.

5. Your Data Protection Rights

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@shortx.me. We will respond to your request within a reasonable timeframe.

6. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Strict access controls are in place to limit access to your data.
  • Regular Audits: We conduct regular security audits and vulnerability assessments.
  • Malware Scanning: We employ malware scanning for shortened links to enhance security.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: contact us